Overview
The Apprentice Tech Support Engineer will be responsible for ensuring the smooth running and stability of various systems across the business spanning front and back office. This will include monitoring critical systems, anticipating and resolving issues as they arise and thinking of ways of reducing common problems.
Responsibilities
- Be the first point of contact for the Tech Support function, managing customer queries by assigning an appropriate priority and setting the expectation with the user.
- Visit users at their desks, provide remote support and active participation when located on our Tech Bars.
- A good understanding incident and problem management.
- Responsible for resolving and troubleshooting queries, escalating to specialists where appropriate, and managing the technical relationships with our users.
- Support our users on a wide range of technologies to meet the agreed Service Level Agreements.
Key Skills & Experience
- Be genuinely interested in technology and eager to provide a user focused experience.
- An understanding of Apple and Android handsets in a Mobile Device Managed environment.
- Knowledge of the ITIL management framework.
- An understanding of Windows Operating Systems and Citrix would be beneficial.
- Trade floor support and market data applications (Reuters/Bloomberg) experience is desirable but not essential.
To Apply You’ll Need
- The right to work in the UK
- To have lived in the UK or EEA continuously for the past 3 years
- Not to have previously studied the course content
- Not to undertake any other qualification during your apprenticeship
- To be able to apply your learning to your role
Apprenticeship Programme Details
- Qualification: Level 3 ICT
- Duration: 18-month programme (15-month training, 3-month apprenticeship assessment)
- Apprenticeship Assessment: Knowledge exam, project and presentation, and portfolio-based interview
- Who’s it for?: Entry-level — perfect for school leavers, those at an early stage of their career, or individuals looking for a new professional challenge
Benefits And Inclusion
Inclusion, work-life balance and benefits at Man Group: You’ll thrive in an environment that champions equality of opportunity, with inclusion embedded in our culture and values. You’ll have opportunities to grow, develop your talents, and help foster an inclusive environment across our firm and industry. Learn more at www.man.com/diversity. You’ll have opportunities to contribute to charitable and global initiatives while advancing your career, with flexible working arrangements available. Like all our people, you’ll receive two annual Mankind days of paid leave for community volunteering. Our benefits package includes competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Depending on location, additional benefits may include private medical coverage, discounted gym membership options and pet insurance.
Equal Employment Opportunity Policy
Man Group provides equal employment opportunities to all applicants and all employees without regard to race, color, creed, national origin, ancestry, religion, disability, sex, gender identity and expression, marital status, sexual orientation, military or veteran status, age or any other legally protected category or status in accordance with applicable federal, state and local laws. Man Group is a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact TalentAcquisition@man.com.
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