Workshop Repair/ Stitching Technician

Our client requires an experienced Workshop Repair/Stitching Technician to join their team on a temporary-to-permanent basis.

Responsibilities

• Assessment of luggage to ascertain:
  • Whether the item is genuine
  • Whether the item can be repaired in line with manufacturer standards
  • The level of repair needed to satisfy the customer/client request
• Act as repair SME (Subject Matter Expert) to assist the Call Centre operation, customers, clients, and the Management team as needed.
• Inform Workshop Supervisors when parts orders are required or when the stock of parts falls below the minimum reorder level.
• Ensure that only genuine parts and repair methods are used to ensure client/customer satisfaction.
• Follow up on and complete repairs of luggage that are awaiting parts.
• Assessment of collected luggage to determine whether repair or replacement is the appropriate course of action.
• Ensuring that the Company remains compliant with all data protection legislation through appropriate action and decision-making.
• Ad hoc, but reasonable, requests from supervisors, management, or clients.

Qualifications and Desirable Skills

• Experience in an engineering, workshop, or technical repair environment.
• Basic MS Office skills.
• GCSE (or equivalent) in Mathematics, English.
• Experience in a high-pressure, fluid environment.

Person / Team Fit

• Team player with excellent verbal skills and a keen eye for detail.
• Able to cope under the pressure of a service recovery situation, dealing with the public when in a stressed frame of mind.
• Adaptable and resilient.

Interested? Please Apply.

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