IT Technician

ICT TechnicianIpswich4 month contract15-20/hour

REED Technology are looking for a proactive and hands‑on ICT Technician to join a well‑established education trust supporting multiple academies. This is a fantastic opportunity for someone passionate about technology and delivering high‑quality IT support in a fast‑paced, user‑focused environment.

Working closely with the Network Manager, you’ll play a key role in maintaining and developing ICT systems that support teaching, learning, and day‑to‑day operations.

Key Responsibilities

Network & Systems Support

• Assist in maintaining network infrastructure, systems, and devices
• Monitor system performance, antivirus, and e‑safety compliance
• Install, configure, and test hardware and software
• Carry out repairs and coordinate replacement parts
• Maintain accurate ICT documentation and asset registers
• Ensure printers and shared devices remain operational

User Support

• Provide first‑ and second‑line IT support across multiple sites
• Diagnose and resolve hardware and software issues
• Support staff and students with IT queries and system usage
• Assist with user account management
• Create user‑friendly “how‑to” guides and documentation

AV & Digital Support

• Support classroom technology (interactive screens, projectors, audio systems)
• Assist with setup and maintenance of AV equipment for events, exams, and assemblies
• Support website updates and social media activity
• Handle basic image/video processing and file conversions

General Duties

• Work collaboratively with ICT colleagues across the Trust
• Produce reports and support administrative tasks as required
• Ensure GDPR and data protection compliance at all times
• Promote and adhere to ICT policies, procedures, and e‑safety standards

About You

We’re keen to hear from candidates who:

• Have experience in an IT support or technician role (education experience desirable but not essential)
• Possess strong problem‑solving and troubleshooting skills
• Are confident supporting a range of hardware, software, and network environments
• Have excellent communication skills and enjoy working with a variety of users
• Can manage workload across multiple sites and priorities
• Have a proactive, team‑oriented attitude

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