Junior IT Technician

Job Description

What You Will Be Doing

• Provide first‑line technical support to hotel staff via help desk ticketing system
• Troubleshoot and resolve issues with guest‑facing systems, POS terminals, and reservation software
• Install, configure, and maintain computer hardware, printers, and network equipment
• Manage Wi‑Fi connectivity, network access, and systems security throughout the property
• Support the hotel systems, including payment processing, and communication platforms
• Perform routine system maintenance, updates, and security patches
• Assist with staff onboarding, including workstation setup and account configuration
• Maintain IT asset inventory and documentation
• Support system implementations and infrastructure projects

Qualifications

• IT qualification or certification (CompTIA A+, Microsoft, or similar) preferred
• Basic knowledge of Windows/Mac operating systems
• Understanding of networking fundamentals and troubleshooting
• Strong problem‑solving and communication skills
• Ability to work under pressure in a fast‑paced hospitality environment
• Professional demeanour and commitment to excellent customer service

Desirable Skills

• Experience with hospitality management systems
• Knowledge of POS systems or payment processing
• Familiarity with security and surveillance systems
• Experience supporting guest Wi‑Fi networks

Benefits

• Competitive salary
• Staff shuttle service to/from St Andrews
• Complimentary staff canteen
• 50% off dining in our Food and Beverage outlets
• Employee rates for Spa treatments and green fees
• Access to gym and pool services
• Growth opportunities
• On‑the‑job training
• Regular social events

#J-18808-Ljbffr…