Facilities Assistant
Watford
£14.23 per hour, 37.5 per week, Monday to Friday, 7:30 to 16:00
We’re currently recruiting a dedicated Facilities Assistant to help ensure the smooth running of the operations in 14forty on a full time basis.
This role will require you to work at the reception of a corporate workplace, dealing with all incoming calls and forwarding to the appropriate team. Other duties also include meeting room bookings, setting up meeting rooms for the following day, cleaning meeting rooms at the end of the day and collating data.
Key Accountabilities
- Be polite, professional and friendly with all customers, clients and colleagues; ensuring the highest level of customer experience.
- Take ownership of all situations by demonstrating a can‑do attitude towards individual customer or client requests, striving to exceed expectations.
- Fully understand the meeting room AV infrastructure and equipment, to be the first point of contact to resolve technology issues.
- Work with IT and raise appropriate service tickets to enable higher‑level faults to be resolved.
- Have a full understanding of which business groups are on site and where they are located.
- Ensure the client is fully updated on issues and problems.
- Answer and direct phone calls, emails, and other inquiries with professionalism and efficiency.
- Co‑ordinate meeting room bookings and requirements, collating data on usage.
- Ensure coffee machines are functional, manage milk and fruit, replenish free‑issue teas and coffee.
- Be part of the office‑space fault reporting process, ensuring issues are dealt with promptly.
- Liaise with and report security issues.
- Log all maintenance issues and liaise with contractors.
- Ensure all contractors sign the authority to workbook.
Person Specification
- Previous experience in a corporate workplace, ideally with reception and meeting experience.
- Strong IT skills are essential.
- Be a brilliant communicator and able to build relationships easily.
- Have determination and resilience.
- Have previous experience in delivering fantastic customer service.
- Look smart and professional.
- Take individual initiative and be an excellent team player.
- Possess the ability to work under pressure.
- Have an eye for detail.
Equal Opportunities
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
#J-18808-Ljbffr…