Are you passionate about health and social care and looking for a flexible role with room to grow? Join our dedicated team at NENC ICB and help make a real difference in our communities.
We are looking for enthusiastic and motivated Business Support Assistants to support our All Age Continuing Care Service. These roles are key to delivering our statutory responsibilities for NHS Continuing Healthcare (CHC) and Funded Nursing Care (FNC).
Main duties of the job
To provide an effective and efficient business support service to the organisation. The post holder will contribute to the smooth and efficient running of the service working with colleagues across the NENC ICB, ensuring deadlines are achieved within a constantly changing workload.
About us
Our Integrated Care Board (ICB) is the largest in the country.
The ICB is responsible for ensuring that high quality and safe health services are accessible to all of our communities. It has a wide range of functions, including; promoting integration of health and care services, improving peoples health and well-being, reducing health inequalities.
With a £6.6 billion budget and a workforce of 170,000 people across the North East and North Cumbria. As well as strategic functions, ICB staff also work at place level with local health and wellbeing boards in each of our 14 local authority areas. These teams also work alongside our 67 primary care networks which are groups of local GP practices, social care teams and other community- based area providers.
The ICB works with our Provider Collaborative too, this includes the 11 NHS Foundation Trusts in the region, to deliver our shared priorities.
Job responsibilities
What Youll Do:
Provide administrative support for CHC/FNC referrals and processes
Communicate with patients, families, and external partners (by phone and face-to-face)
Handle enquiries and direct them appropriately
Maintain accurate records and provide cross-cover across admin functions as needed
Person Specification
Experience
- Minute/note taking experience.
- Experience of working in a busy office environment
- Experience of working in an NHS or healthcare administrative environment
- Working towards NVQ level 3 Business Administration qualification or equivalent qualification/experience.
- Formal minute taking experience.
- Experience of working in a busy team.
- Experience of working in a healthcare administrative environment
- Experience of working with NHS Oracle procurement system
Qualifications
- A good standard of secondary education to GCSE level or equivalent incl. mathematics and English
- Working towards NVQ level 3 Business Administration qualification or equivalent qualification/experience.
- ECDL
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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