Customer Liaison Officer

What will you deliver?

• Provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction.
• Manage the customer/resident journey while following the client and company engagement procedures.
• Develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department.
• Carry out choice events, consultation events and individual consultations with residents regarding future work.
• Carry out individual resident inductions, including an introduction to Equans, the CLO/RLO process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
• Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client’s customer care team where appropriate.
• Agree access arrangements with the resident and book appointments to enable the work to their home.
• Organise and provide support needs: packing boxes, dust sheets, storage and other facilities as required and agreed.

What can we offer you?

• Competitive salary.
• Company vehicle.
• 24 days annual leave (+ public holidays).
• Life cover equivalent to 1.5 times annual salary.
• Employee discount shopping schemes on major brands and retailers.
• Gym membership discounts.
• Cycle to work scheme.
• Holiday purchase scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, including professional qualifications, collective/individual training, and personalized support programmes.
• Attractive Employee Referral Rewards Scheme.
• Access to employee networks – WiE, RISE, LGBTQI+, Working Parents, YPN, and Disability Network.
• 24/7 Employee Assistance Program and access to a mental wellbeing app.

Who are we looking for?

• Previous experience within a customer‑service based role.
• Previous resident liaison experience within the construction or social housing sector.
• Basic understanding of construction and social housing.
• Familiarity with GDPR regulations.
• Computer literate in Microsoft Office.

For this role you must have evidence of the right to work in the UK. Certain roles may require applicants to undergo a Disclosure check.

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