Customer Interaction Advisor – Normal Shift

Customer Service Advisor – Temp to Perm Opportunity

Location: Corby, NN17

Start Date: 11th May

Type: Temporary ongoing with potential to become permanent

Pay:

• £12.71/hour for the first 12 weeks whilst training
• £13.22/hour thereafter
• Additional shift bonuses available for evenings, weekends, and night shifts

About the Role

A leading global organisation is seeking enthusiastic and customer-focused individuals to join its dynamic Customer Services team. This is a fantastic opportunity to work in a fast-paced, multi-channel environment where your problem-solving skills and passion for service will be valued and developed.

Available Shifts

Day Shift (37.5 hrs/week):

• Core hours: Monday to Friday between 07:00am – 22:30pm (occasional weekends)
• Training: First 5 weeks, Monday-Friday, 9:00am-3:00pm and remaining 2 weeks, Monday-Friday 9:00am-4:00pm
• Post-training: Rotating shift system based on business needs
• Occasional requirement to work a weekend if staffing levels are low.

Key Responsibilities

• Deliver exceptional customer service across multiple channels (phone, email, live chat)
• Resolve customer issues and complaints with empathy and efficiency
• Collaborate across departments to ensure smooth service delivery
• Identify opportunities and leads for sales teams through effective questioning
• Process returns, credits, and refunds accurately
• Support customers in their preferred communication channel

What We’re Looking For

• Experience in a multi-channel customer service environment
• Excellent communication and organisational skills
• Proactive, adaptable, and solution-focused mindset
• Strong attention to detail and ability to work under pressure
• A genuine passion for helping customers

Benefits

• Shift bonuses for evenings, weekends, and night work
• Holiday entitlement: 24 days + 8 bank holidays (April-March holiday year)
• Enhanced overtime rates
• Bank holiday working required (minimum 2 per year)
• Access to a wider range of wellbeing and family-friendly policies, including:
  • Support for ongoing health conditions
  • Neurodiversity assessments and post-diagnostic support
  • Women’s health support (fertility, menopause, endometriosis)
  • LGBTQ+ inclusive healthcare options

Career Progression

This role offers real potential to become permanent and grow within a company that values its people, promotes from within, and invests in your development.

Equal Opportunities

Adecco Group UK & Ireland is an Equal Opportunities Employer.

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