Customer Support and Assistant Buyer
The closing date is 01 June 2026
Responsible for the provision of an efficient, high quality and confidential business and procurement support service to the Hotel Services Category Team, supporting them in their key internal and external relationships and in the achievement of their objectives. The post holder will maintain a comprehensive overview and understanding of the team’s procurement activity and proactively manage the support for the team, including the development and maintenance of pricing catalogues, category strategy, customer and supplier engagement and contract management on behalf of NHS England. The post holder will work as part of the procurement team to deliver savings to the NHS on a national basis. You will support the procurement team to ensure compliance with operational policy and processes, maintenance of departmental governance and work plan. Responsible for significant day-to-day business management maintenance of pricing catalogues.
About NOE CPC
North of England Commercial Procurement Collaborative (NOE CPC) is hosted by Leeds and York Partnership NHS Foundation Trust (LYPFT). A wholly NHS‑owned organisation NOE CPC brings together a wealth of experience, understanding and knowledge, providing collaborative procurement and commercial solutions to the wider NHS and is one of the leading players in collaborative procurement within the NHS in England.
Main duties of the job
- Act as the first point of contact for customer, supplier, and stakeholder enquiries, managing calls, emails, and correspondence professionally and efficiently
- Build and maintain effective relationships across teams, stakeholders, and suppliers to support procurement activities and organisational objectives
- Respond promptly to enquiries, delivering a high‑quality customer experience in line with agreed KPIs
- Provide guidance on procurement processes, escalating complex issues where appropriate
- Coordinate with internal teams to resolve queries and ensure timely handling of more complex requests
- Manage incoming communications, prioritising and taking appropriate action
- Support day‑to‑day procurement administration, including raising orders and processing invoices
- Handle and resolve routine queries and issues, referring more complex matters to senior colleagues
- Engage with suppliers and customers to encourage compliance with contractual arrangements
- Maintain confidentiality and professionalism at all times
- Welcome and assist visitors, acting as an ambassador for the organisation
About us
The Leeds and York Partnership NHS Foundation Trust (LYPFT) is the main provider of Mental Health and Learning Disability services in Leeds. We also provide specialist inpatient services in York and some highly specialised services across the country. As a teaching trust with strong links to local universities, we are a centre of excellence for teaching, research and development.
There are many benefits of working for LYPFT including fantastic employee wellbeing support, 27 - 33 days annual leave, flexible working and remote working arrangements, the NHS Pension Scheme, coaching, support and opportunities for career development and training and education support alongside a range of exclusive discounts and payment schemes including for cars, extra leave days and more NHS Discount Offers.
Person Specification
Qualifications
- Degree or equivalent qualification
- Achieved or Working towards Professional Qualification
Experience
- 2 years minimum commercial, customer service or procurement experience
- NHS Organisational experience
Values
- Tell us about a time when you spotted something small going wrong and did something to stop it becoming a bigger issue.
- Tell us about a time when you realised a colleague or someone you know needed a bit of support and you offered to help.
- Tell us about a time when you showed someone kindness or understanding.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Leeds and York Partnership NHS Foundation Trust
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