Services Assistants

Working in our stores

Our stores are fast‑paced environments where no two days are ever the same. They are at the heart of the local community, providing outstanding value, quality and great service. As a Service Assistant, you’ll be the special ingredient that provides the very best shopping experience for our customers.

Eligibility

• You must be above the school‑leaver age in your country.




• If the shifts cover hours earlier than 6am or later than 11pm, you must be at least 18 years of age.




• You must have Right to Work eligibility in the UK.

Responsibilities

• Always be on hand to serve and support customers on checkouts, self‑service tills, kiosks and petrol stations, answering questions and proactively offering help.




• Pick and select quality products on the shop floor for customers using the On‑Demand grocery ordering service and assist customers with Click & Collect parcels.




• Build great knowledge about our products, services and promotions to provide recommendations.




• Deal with complaints, refunds, shelf tickets and advertising.




• Safely move and retrieve trolleys in the customer car park.




• Work flexibly across the store as needed.

What makes a great Sainsbury’s Colleague

• Friendly and welcoming with genuine enthusiasm for helping customers.




• Enjoy working in a fast‑paced, physical and high‑energy environment, thriving as part of a team.




• Take responsibility for owning tasks and uses initiative to solve problems.




• Always prepared to work flexibly and productively across the store to a high standard; fully trained in a variety of skills, with opportunities to learn, develop and try new things.




• Comfortable learning to use new digital tools and technology to do the job brilliantly.




• Have great attention to detail, keeping the store clean and clutter‑free, always looking to create the best shopping experience for customers.

Benefits

• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday.




• Free food and hot drinks for colleagues.




• Generous holiday entitlement based on hours worked, plus maternity and paternity leave.




• Pension – match between 4‑7.5% of your pension contributions.




• Sainsbury’s share schemes – buy shares at discounted price.




• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.




• Wellbeing support – free access to the Employee Assistance Programme, a confidential service providing support and guidance on a wide range of issues.

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