- Build trusting, supportive relationships with individuals transitioning from custody into the community
- Use lived experience to inspire hope, support recovery, and encourage positive change
- Provide practical support, including accompanying service users to appointments and activities
- Support engagement with substance misuse services, healthcare, housing, and wider community resources
- Work in a strengths‑based, recovery‑focused way to promote independence and wellbeing
- Assist service users to develop and review personalized recovery and support plans
- Identify barriers to engagement and support individuals to overcome these in a non‑judgmental way
- Monitor wellbeing, recognize early signs of risk or relapse, and escalate concerns where appropriate
- Work collaboratively with RECONNECT practitioners and partner agencies to ensure coordinated care
- Maintain accurate records and contribute to care planning, discharge processes, and service development
- Uphold professional boundaries, confidentiality, and safeguarding responsibilities at all times
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