Order Taker & Fulfilment Coordinator

We are looking for an organised and customer‑focused Order Taker & Logistics Fulfilment Coordinator to join our Supply Chain & Logistics team. This role is essential in ensuring customer orders are accurately captured and fulfilled efficiently, while maintaining high service levels and strong communication across internal teams and logistics partners. You will play a key role in delivering operational efficiency, service reliability, and customer satisfaction.

Key Responsibilities

Order Management

• Receive and process customer orders via telephone, email, and digital platforms
• Verify product codes, quantities, pricing, and delivery details
• Ensure orders are processed within agreed Service Level Agreements (SLAs)
• Identify and resolve discrepancies quickly and accurately

Logistics Coordination

• Schedule deliveries in collaboration with transport planners
• Liaise with internal fleet teams and third‑party logistics (3PL) providers
• Monitor delivery progress and proactively address delays or issues
• Support the smooth execution of daily delivery plans

Customer Communication

• Provide timely updates on order status and delivery schedules
• Respond to customer queries professionally and efficiently
• Escalate issues where necessary
• Maintain accurate records of customer interactions and resolutions

Reporting & Continuous Improvement

• Produce daily and weekly reports on order volumes, delivery performance, and service issues
• Contribute to continuous improvement initiatives
• Participate in team meetings and process improvement discussions
• Support the Lead Coordinator during peak operational periods

Site Responsibilities

• Act as a Fire Warden (training provided)
• Opportunity to undertake First Aider training

About You

• Resilient and pragmatic, thriving in a fast‑paced environment
• Logical and methodical in problem‑solving
• A clear and confident communicator
• Passionate about delivering excellent customer service
• Highly numerate with strong attention to detail
• Comfortable using planning tools and logistics systems
• A collaborative team player who can positively influence others

Skills & Experience

• Experience in a busy order‑taking or logistics environment
• Understanding of logistics planning systems and processes
• Familiarity with continuous improvement practices
• Proven ability to identify and implement operational improvements

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