Temporary Customer Service Representative – Wandsworth (Part Time)
Location: WandsworthPay: £15.00 per hour + holiday pay accrualDuration: Until 30th June (with possibility of extension)
The proposed shifts are as follows:
- Monday to Friday: 07:45-11:15 and 15:30-19:00
- Saturday: 08:15-16:15
- Sunday: 09:00-13:00 (for May and probably June)
You will be required to work at least two Saturdays and one Sunday per month and, in cases such as annual/sickness leave, you may occasionally be asked to work full‑time hours.
Requirement: Valid DBS certificateStart: Immediate availability essential
About the Role
We’re looking for a personable, proactive, and adaptable Customer Service Representative to support the day‑to‑day processing of visa applications and renewals. You’ll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.
What You’ll Be Doing
- Greeting and assisting customers throughout the application process
- Supporting applicants with completing and checking forms
- Collecting biometric data and required documentation
- Following structured administrative and filing procedures
- Using a computer‑based system to guide workflow
- Handling customer queries and complaints with diplomacy and confidence
What We’re Looking For
- Proven experience in a customer‑facing role
- The ability to stay calm and professional under pressure
- A can‑do attitude and willingness to go the extra mile
- Experience working in a fast‑paced, collaborative environment
- Strong communication skills and a patient, supportive approach
Valid DBS certificate is required as part of the screening process.
Interested? Please get in touch as soon as possible for more information. You’ll be joining a supportive, hardworking, and friendly team.
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