An excellent opportunity for a detail-oriented and organised Operations Assistant to join a collaborative insurance operations environment within the London market. This role plays a key part in supporting underwriting operations through accurate data processing, quality control, and message management across multiple classes of business. The position offers broad exposure to underwriting operations and market systems, making it an ideal opportunity for someone looking to develop their career within insurance operations.
Key Responsibilities
- Accurately process risk and aggregate data entries across core underwriting and operational systems within agreed service levels.
- Conduct data quality control checks to ensure completeness, accuracy, and compliance with internal standards.
- Process and validate underwriting and claims market messages, investigating and resolving exceptions, failures, and queries where required.
- Provide operational support to underwriting teams to ensure efficient transaction processing and smooth day-to-day workflow.
- Support the achievement of team service standards and performance targets through effective workload management.
- Identify opportunities to improve operational processes, controls, and efficiencies as part of a continuous improvement culture.
- Build strong working relationships with underwriting teams and key internal stakeholders across multiple lines of business.
- Assist with ad hoc operational and administrative tasks as required.
- Escalate issues and complex queries appropriately to team leadership.
What We’re Looking For
- Previous experience within Lloyd’s or London Market insurance operations.
- Strong understanding of syndicate operations, delegated authority, and open market business processes.
- Familiarity with London Market systems such as PPL and Whitespace.
- Excellent attention to detail with strong analytical and problem-solving skills.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Strong communication and stakeholder management skills, both written and verbal.
- Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
- A collaborative approach with the ability to work effectively across teams and with external stakeholders.
Desirable but Not Essential
- Progress towards or completion of CertCII qualifications.
- Exposure to multiple classes of business within the London insurance market.
- Experience contributing to process improvement initiatives within an operations environment.
About the Company
A well‑established London Market insurance business with a strong reputation for operational excellence, technical expertise, and collaborative working practices. The organisation is focused on delivering high service standards while continuing to invest in operational efficiency, technology, and employee development as part of its long‑term growth strategy.
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