Customer/Logistics Administrator. Job in Shrewsbury LilyLifestyle Jobs

Your new company

We are currently recruiting for a Customer Service & Operations Administrator to provide essential support across customer service, operations, and administration functions. This is a varied and fast‑paced role requiring strong organisational skills, attention to detail, and a customer‑focused approach.

Your new role

As a Customer Services/Logistics Administrator your role would involve:

• Customer Service.
• Handle incoming customer calls and email enquiries in a professional and timely manner.
• Resolve customer queries efficiently or escape to the appropriate internal team.
• Log, track and follow up on customer issues through to resolution.
• Maintain accurate and up‑to‑date customer and job records.
• Operations Support.
• Support daily operational activities including bookings, collections and deliveries.
• Liaise with drivers, warehouse teams and operations staff to ensure smooth workflow.
• Update operational trackers, spreadsheets and internal systems.
• Ensure all jobs are processed accurately and in line with company procedures.
• Administration.
• Manage shared inboxes and support with day‑to‑day administrative tasks.
• Maintain accurate records and assist with reporting where required.
• Support compliance activities, record keeping and general office administration.

What you’ll need to succeed

• Strong communication skills, both written and verbal.
• Confident in using Microsoft Office, particularly Outlook and Excel.
• Excellent organisational skills with high attention to detail.
• Ability to prioritise workload, multitask and perform under pressure.
• Professional and customer‑focused attitude.

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