About The Role
As a Coordinator – Estate Services you will play a key role in delivering a high‑quality customer‑focused support service across our estates. Acting as the first point of contact for customers, contractors and colleagues, you’ll help ensure estate services are delivered accurately, efficiently and to agreed standards.
You’ll manage a defined geographic patch while also supporting colleagues to ensure continuity of service. This is a varied and fast‑paced role where strong organisation, attention to detail and excellent customer service skills are essential.
Key responsibilities
- Providing estate services advice and support to customers and colleagues via phone, email and other channels.
- Acting as a central point of contact between customers, contractors and internal teams to resolve enquiries.
- Supporting the delivery of estate services contracts, monitoring standards, performance and value for money.
- Raising and tracking urgent health and safety works, including bio‑cleans, in line with agreed SLAs.
- Managing purchase orders, contractor administration and maintaining accurate records.
- Using systems, data and customer feedback to support service improvements and positive ways of working.
About The Candidate
To be successful in your application for the role of Coordinator – Estate Services, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:
Essential skills, experience, knowledge and qualifications
- Experience working in a customer service environment, delivering high levels of customer care.
- Experience in housing or another fast‑paced service delivery environment.
- Strong administrative skills with the ability to manage a varied workload accurately.
- Excellent communication skills, with the ability to build rapport and show empathy with customers.
- Confidence using multiple IT systems to record information, raise jobs and monitor progress.
- Good level of literacy and numeracy.
Desirable skills, experience, knowledge and qualifications
- Customer Service qualification or equivalent experience.
- Relevant qualification in Business Administration or equivalent experience.
- Experience interpreting plans, photographs or work schedules and explaining these to customers.
- Experience using customer feedback to support service improvements.
Please note: This role is not eligible for a Cos. Applicants must have the right to work in the UK for the full duration of the role without a CoS.
Benefits
- Working Style: Hybrid working with 2‑3 days in the office to support your work/life balance.
- Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service – and the option to purchase up to 5 extra days (pro rated for part time roles).
- Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
- Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
- Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
- Family Support: Policies designed to help you balance work and family life, including a new child payment.
- Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
- Giving Back: Up to four paid volunteering days a year to support our communities.
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