Agent Experience Coordinator
Responsible for first‑line interaction with team members and guests while ensuring the office operates smoothly, supports agent technology adoption, maintains facilities and supplies, and provides marketing assistance. This is a part‑time role (~25 hrs per week), full‑time 100% in‑office at Plymouth, MA.
Key Responsibilities
- Serve as the face of the office: welcoming guests, managing mail, facilitating event setup, and coordinating first‑line office support.
- Maintain a clean, organized office environment and manage supply inventory.
- Support agent adoption of Compass technology, providing one‑to‑one support and basic tech troubleshooting (Zendesk, Salesforce, Confluence, conference‑room hardware).
- Assist with marketing requests: answer questions, create collateral from templates, and consult marketing specialists for complex requests.
- Collaborate with teammates and departments to champion agent feedback and questions.
- Provide ad‑hoc administrative assistance: sales meeting prep, data entry, office‑wide communications.
- Promote a positive culture and community within the office.
Qualifications
- 1–2 years of experience in customer service, office management, hospitality, or operations.
- Experience in real estate is a plus.
- Familiarity with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
- Excellent listening, communication, and presentation skills.
- Empathy, strong problem‑solving and analytical skills.
- Meticulous attention to detail and high organization.
- Availability to work during standard operating hours at the office.
- Capability to lift up to 25 lb.
Compensation & Benefits
Base pay $22.00–$26.00 per hour, depending on experience. May include bonuses, restricted stock units, and a full benefits package (vacation, holidays, sick time, parental leave, 401(k), health plan, FSAs, commuter program, life and disability insurance, employee assistance, pet insurance, etc.).
EEO Statement
Compass is an equal‑opportunity employer. We offer competitive compensation, benefits, and professional growth opportunities.
Legal Notice
Notice for California Applicants: Los Angeles County Fair Chance Notice.
#J-18808-Ljbffr…