PIA Coordinator FTC
We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online – our customers are at the heart of everything we do. So we’re on a mission to provide lightning‑fast, reliable broadband that reaches the places other providers leave behind.
Our mission relies on a team full of inspiring people, and we’re looking for a PIA Coordinator to support the development of our fibre and fixed‑wireless network. In this role, you’ll maintain a strong working relationship with Openreach, ensuring we meet business needs as well as safety, availability, and regulatory requirements.
Could that be you? If all aspects of network coordination get you out of bed in the morning and managing healthy relationships puts a smile on your face, then we would love to find out more about you.
This is a fixed‑term contract for 18 months.
Here’s why you’ll love this role
- Raising and managing blockage issues through to completion using the Blockage Self Provide Orders (SPO) process.
- Managing a group mailbox, coordinating and responding to PIA‑related queries from across the business.
- Assisting and supporting the PIA Lead Coordinator with day‑to‑day operational delivery.
- Submitting and progressing Build Complete Orders in line with Notices of Intent (NOIs).
- Raising and managing Network Adjustment Orders.
- Tracking and reporting on order progression to ensure timely delivery.
- Raising Notices of Intent (NOIs) and maintaining accurate Openreach system updates.
- Responding to PIA Candid defects and liaising with Openreach to ensure swift resolution.
Here’s why you’ll be great in this role
- Previous experience in a PIA Coordinator or similar network coordination role.
- Understanding of PIA networks and Openreach systems (desirable).
- Strong attention to detail and highly organised approach to work.
- Proven administration skills with the ability to manage multiple tasks.
- Excellent communication skills with the ability to build relationships with internal and external stakeholders.
- Strong IT skills, with experience in tracking and reporting systems.
The Benefits
- Pension – 5% employer / 5% employee contribution.
- Health Cashback Scheme – claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts.
- 25 days annual leave plus bank holidays, your birthday, house move and wedding day off.
- Option to buy or sell up to 5 additional days annual leave.
- Enhanced Paternity, Maternity and Adoption leave.
- High‑Street Shopping Discount Scheme – holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema, etc.
- Free parking on site.
- Regular ‘Lunch & Learns’.
- Social events – summer and end‑of‑year parties, etc.
- Customer‑Obsessed Awards – regular opportunities to win.
Please note: You must have the right to work in the UK in order to be successfully appointed to this role.
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