Overview
Customer Service AssistantNorthLink Ferries, Stromness Ferry Terminal, Stromness, Orkney KW16 3BHFull Time Seasonal role April – October35 hours per week, across Monday – Sunday£28,275.32 Per Annum Pro Rata Plus Benefits
Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment? Are you looking for full time flexible hours for your next role? We have an exciting opportunity to join our fantastic team based in Stromness. Working in our busy terminal, you’ll be part of our Customer Service team, who work hard to provide a high-quality service to customers within one of Transport’s flagship contracts NorthLink Ferries. In this role of Customer Service Assistant, you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.
Responsibilities
- Make customer reservations by telephone, email and in person
- Assist with check-in and boarding of passengers
- Provide excellent customer service and adhere to the business’s Health, Safety and Environment Serco Policy
- Support the effective running of the Customer Service department as part of a team
- Communicate effectively with the public and team members; use phone and computer systems confidently
Qualifications and Attributes
- Commitment to delivering excellent customer service
- Good organisational skills and the ability to follow standards
- Team player with a can-do attitude and initiative; ownership of personal development
- Ability to communicate well with the public and colleagues
- Willingness to work across a shift pattern including weekends
What We Offer
- Competitive salaries with annual reviews
- Up to 6% contributory pension scheme
- 25 days annual leave plus bank holidays; pro rata
- Employee Assistance Programme, health plans, annual leave purchase, flu vaccines and more
- Discounts across mobile, cinema, leisure and hospitality sectors
- A culture focused on diversity, inclusion and development with training opportunities
- Interesting and enjoyable work
About Serco
At Serco, not only is the nature of the work important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have access to the Global Employee Networks – SercoInspire, SercoEmbrace, SercoUnlimited and In@Serco. Serco Employee Networks are led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. We encourage applications from a diverse candidate pool and offer reasonable adjustments at interview and throughout employment. We operate a hybrid work structure in many areas and support flexible working where possible. For help with your application please contact 0345 010 4000. We are Disability Confident Leader employers and hold the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria will be given the opportunity to demonstrate abilities at interview. For more information contact our recruitment team at 0345 010 4000 or discuss with us about unspent criminal convictions under the ‘Ban the Box’ pledge.
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