Capita Pension Solutions is looking for Customer Service Representatives to join our established team on a permanent basis. Our Pensions team handles incoming calls from a wide range of members and beneficiaries regarding pensions. This role will be based at our Liverpool office on Chapel Street, working 37.5 hours per week, Monday to Friday, with shift patterns between 8 am and 6 pm. There are no evenings or weekends, and the salary is £25,155 per annum. Start date is 15 June 2026.
Job Title
Customer Service Representative – Start Date 15 June 2026
What you’ll be doing
- Take a high volume of inbound calls from members and beneficiaries.
- After training, handle a wide range of queries within agreed service levels.
- Work in a team supported and encouraged by the Team Manager to develop skills in a fast‑paced environment.
- Receive comprehensive training to be fully equipped to handle every call efficiently.
Essential Requirements
- Proven call centre experience, including high‑volume inbound calls.
- Excellent telephone manner, empathy, and ability to build rapport.
- Passion for customer service and ability to resolve queries quickly.
- Strong attention to detail, prioritisation and initiative.
- Knowledge and experience of pensions – advantage but not essential.
- Experience with AWS Amazon Connect – advantage but not essential.
Security Clearance
This role requires enhanced security clearance. Applicants must have lived in the UK for the past five consecutive years.
Further information: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/sc-guidance-pack-for-applicants
Benefits
- Salary £25,155 per annum.
- 23 days holiday (rising to 27) with the option to buy additional days.
- Discounted insurance policies.
- Company‑matched pension.
- Life assurance.
- 15 weeks fully paid maternity, adoption and shared parental leave, and two weeks paternity pay.
- Discounts on retail, socialising, health and wellbeing, travel and technology.
- And more.
About Capita Pensions Solutions
Capita Pension Solutions is one of the UK’s leading pension firms, serving over 450 schemes and more than 6 million members. Our team delivers personalised, end‑to‑end pension solutions, from administration to data remediation, software, actuarial, investment, scheme management and member communications.
Proof of Right to Work Checks
- If you have a valid passport, a digital ID verification will be completed as part of your pre‑employment checks.
- If you do not have a valid passport or opt out, you will need to travel to one of our Capita offices for ID verification before confirming your start date.
ID Verification Addresses
- Capita Park, Meadows Road, Wath Upon Dearne, Rotherham, S63 5DJ
- Hartshead House, 2 Cutlers Gate, Sheffield, S4 7TL
- Arlington Business Centre, Millshaw Park Lane, Leeds, LS11 0PA
- Chester Road, Preston Brook, Runcorn, WA7 3QA
- Tulketh Mill, Balcarres Road, Preston, PR2 2DY
- India Mill, Bolton Road, Darwen, BB3 1AE
- Glasgow Skypark, Elliot Square, Lancefield Quay, Glasgow, G3 8EP
Equal Opportunities
Capita is an equal‑opportunity and Disability Confident employer, recruiting and developing employees on merit and passion. We are committed to an inclusive, barrier‑free recruitment process and workplace for everyone. If you need the job description or application form in an alternative format or other accommodations, please email reasonableadjustments@capita.com or call +44 7784 237318. We especially welcome applicants from Black, Asian and other ethnic minority backgrounds.
Location
Liverpool, United Kingdom
Time Type
Full time
Contract Type
Permanent
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