Customer Service Specialist – Retail Betting

Job Description

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.

Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.

Responsibilities

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing an excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Working Patterns

• Our shops have a variety of opening times between the hours of 8 am‑10 pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working

Benefits

• Working hours: a range of full and part‑time hours on offer
• Annual Pay Review & Bonus Scheme: your base salary will be reviewed annually, and you will also qualify for an annual performance bonus
• Holiday entitlement: 28 days holiday annually (pro rata)
• Paid birthday day off: an extra paid day off for your birthday, taken within your birthday month
• Pension plan: we’ll match your pension contributions to 4 %
• Perks and discounts: discounts in high‑street shops, cinemas and holidays
• Training and development: career development opportunities and promotion from within

Qualifications

• Age 18+ (legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

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