Disrepair Coordinator

Disrepair Administrator – Join our Disrepair, Damp & Mould team to improve living conditions across our housing stock.

Location

Hybrid in Peterborough – 1‑2 days in the office including Thursdays.

Contract

3 month Fixed Term Contract, 35 hours per week, Monday – Friday 9am to 5pm.

Salary

£28,971 per annum, pro rata. Candidates developing skills may start at 5–10% below spot rate with clear progression.

Responsibilities

• Managing a varied caseload of disrepair and damp/mould cases from start to finish.
• Coordinating diaries for surveyors and contractors to ensure timely inspections and repairs.
• Acting as a key point of contact for customers, providing clear updates and support.
• Recording and analysing data to identify trends and underlying property issues.
• Preparing reports and insights to support senior management decision‑making.
• Supporting early intervention strategies to reduce disrepair claims.
• Collaborating with internal teams and external partners to deliver efficient outcomes.

Qualifications

• Experience working with housing disrepair and/or damp and mould cases.
• Intermediate Excel skills – able to track cases and manipulate data.
• Strong relationship‑building and stakeholder engagement skills.
• Excellent attention to detail and high accuracy.
• Quick learner of new CRM systems and workflows.
• Strong written and verbal communication skills.
• Commitment to delivering excellent customer service.

Benefits

• 28 days holiday plus bank holidays and an extra day for your birthday.
• Health & wellbeing support: cash health plan, Health MOTs, online GP access, gym discounts, and a volunteering day.
• Financial perks: car leasing options, salary sacrifice schemes, exclusive discounts through benefits platform.
• Pension: Defined Contribution and Defined Benefit schemes via salary sacrifice and 3× salary life assurance.
• Family‑friendly policies: enhanced parental leave, flexible working options.
• Career development: training programmes, apprenticeships, leadership academy.

Applicants must currently have eligibility to live and work in the UK. Accent does not hold a sponsorship licence.

We are committed to diversity and inclusion.

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