Leisure Club Assistant Manager – Bristol

Leisure Club Assistant Manager – Bristol

We are looking for a motivated, people-centred Leisure Club Assistant Manager to support the smooth day‑to‑day running of our leisure club. Working closely with the Leisure Club Manager, you will help create an environment where members and team members feel supported, motivated and valued.

Responsibilities

• Support the Leisure Club Manager with the daily operations of the club
• Lead, motivate and support the leisure team to help them feel confident, engaged and clear in their roles
• Ensure the club, its facilities and equipment are well maintained, safe and presentable at all times
• Create positive member experiences through warm, professional and responsive customer service
• Handle member queries, concerns or complaints calmly and constructively
• Support the development and delivery of marketing and promotional activities to attract and retain members
• Manage staff rotas to ensure appropriate cover and a balanced workload
• Organise and contribute to regular team meetings to share updates, reinforce standards and encourage open communication
• Ensure full compliance with health and safety procedures, safeguarding the wellbeing of members and colleagues
• Assist with the recruitment, onboarding and training of new team members
• Provide regular feedback and performance updates to the Leisure Club Manager, including member insights and operational observations

Key Competencies & Qualities

• Enjoys supporting and developing others rather than simply managing tasks
• Understands that motivated teams deliver the best member experiences
• Is confident communicating with a wide range of people and adapting their approach to different situations
• Remains calm, organised and solutions focused, even when the club is busy
• Takes pride in creating a well‑run, welcoming and safe environment
• Is proactive and observant, noticing what’s working well and what could be improved
• Enjoys balancing operational responsibilities with people leadership
• Is looking to progress their management career within a leisure or hospitality environment

Benefits

• Employee discount schemes – discounts across the LGH hotel portfolio
• Access to the IHG Employee Room Benefit Programme (T&C apply)
• 24/7 Employee Assistance Programme
• Refer a friend scheme from £500 to £1000 per referral
• Hospital Plan
• Online Health Portal
• Eye Care
• Pension Scheme
• Free meals on duty
• Cycle to Work – Cycle2Work scheme from Halfords

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