Are you passionate about providing excellent guest experience and looking for a career within the hotel industry? Chester Race Company can offer a driven Guest Services Assistant a permanent full-time contract based in the heart of historic Chester, with excellent benefits and an attractive 4 on 4 off working pattern, allowing you to immerse yourself in the thrilling world of hospitality while maintaining a healthy work‑life balance.
About Chester Race Company & IHG
Chester Race Company Ltd is one of the North West’s best‑known and most‑admired brands, headquartered in Chester. It owns two racecourses (Chester and Bangor‑on‑Dee) and operates a third course in Scotland, Musselburgh. The company also owns and operates an on‑course hotel, a vibrant pub, and adjacent commercial premises in Chester city centre. The Holiday Inn Express – The Racecourse boasts a team of experts who are passionate about delivering exceptional guest experience, and you could be a part of it!
Responsibilities
- Deliver an excellent hotel guest experience.
- Conduct guest check‑in/out process.
- Encourage guests to join the IHG rewards programme by selling the benefits of the scheme.
- Take telephone or email reservations and bookings.
- Respond to guest queries and emails promptly and fully.
- Handle the first stage of customer complaints, resolving or escalating as required.
- Ensure that all public and back‑of‑house areas (including toilets) are kept clean and clutter‑free to IHG brand standards throughout the shift.
- Prepare for the following day arrivals and fulfill requests, where possible.
- Maintain till balances throughout shift, identifying any discrepancies.
Qualifications
- Previous experience in a customer‑facing role.
- Experience within the hotel industry is an advantage.
- Previous experience delivering excellent guest experience.
- IT literate.
- Commitment to an excellent guest experience.
- Able to work as part of a team.
- Excellent communication skills.
- Mathematics and English GCSE, or equivalent.
Salary
£28,032 per annum.
Hours of work
4 on 4 off shift rota, working 8 pm to 8 am.
Contract
Permanent.
If you have previous experience working as a guest services assistant, hotel receptionist, booking coordinator, reservations coordinator, host, guest experience host, hospitality, or any other customer‑facing role, please apply today with your CV attached.
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