Facilities Assistant – Reception

Are you ready to be the welcoming face of a world‑leading brand, turning every arrival into a moment of delight? We are seeking a highly motivated and customer‑focused Facilities Assistant, focused on Reception, to join our dynamic team.

As a Facilities Assistant focused on Reception you will collaborate with colleagues to inspire customer moments of delight and pursue amazing outcomes each day. You are the face of our client, curating experiences to ensure every guest and customer’s first touch point is seamless. By blending high‑end hospitality with proactive problem‑solving, you’ll turn everyday arrivals into moments of delight, ensuring the lobby reflects the innovation and excellence of both CBRE and the Client brand.

Your Mission

• Orchestrate a flawless “arrival-to-departure” journey for every guest and customer.
• Handle guest check‑ins, badge management, and host notifications with precision.
• Respond to requests with a commitment to meeting SLAs and KPIs.
• Maintain the reception desk and adjacent areas to impeccable standards.
• Act as a proactive ambassador for the building.
• Collaborate with service lines.
• Log facility issues.
• Own the appearance of your space.
• Ensure brand guideline adherence in all signage.

Operational Support

• Manage lost and found.
• Contribute to essential data integrity.
• Support logistics for events and moves as required.
• Actively contribute to the safety culture.
• Log hazards.
• Manage access control.
• Ensure security standards are met.
• Report any concerns or incidents immediately.
• Build and maintain positive relationships with clients, colleagues, and suppliers.
• Embrace an innovative mindset, constantly seeking improvements to local operations and customer experience.

What Success Looks Like

• Taking full ownership of service delivery and demonstrating proactive behaviours.
• Championing employee experience initiatives, fostering a highly engaged team.
• Consistently delivering exceptional customer experiences and excelling in team KPIs.
• Committing to self‑development, seeking service improvements, and prioritising safety.
• Embracing and driving change initiatives collaboratively.

We’re Looking For

• Education: GCSE Maths and English or equivalent (higher qualifications preferred).
• Skills: Fluency in written and spoken English, strong interpersonal, written, and verbal communication skills, proactive problem‑solving, high IT literacy, and excellent prioritisation abilities.
• Knowledge: A basic understanding of good health & safety practices.
• Experience: Proven background in high‑end hospitality or corporate front‑of‑house, such as 5‑star hotels, luxury retail, or “Big Tech” reception environments, where the “Guest Journey” is paramount.

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