Customer Service Advisor

Job Responsibilities

• Provide friendly, caring, and efficient service to our valued customers.
• Resolve customer issues at the first point of contact, ensuring their needs are met with satisfaction.
• Work alongside teammates to elevate customer service and refine our processes.
• Educate and assist customers with our digital app, as well as new product and service launches.
• Act as an escalation point for customers who need our help in more challenging moments.

Required Qualifications, Capabilities, and Skills

• Customer service experience in financial services, banking or a contact centre environment.
• A genuine passion for helping customers.
• Proven experience in a fast‑paced customer experience environment.
• Strong verbal and written communication skills, be an active listener.
• Ability to understand customer needs and find effective solutions.
• A passion for learning and personal development.
• Ability to work collaboratively and advocate for customer service and the brand.

What We Offer

• Working Hours: 35 hours per week over 4 days, with a blend of office and home working after probation.
• Shifts: A range of shift patterns between 8 am and 9 pm, available 365 days a year.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

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