Assistant Manager

Job Title: Assistant Manager

Hours: Full-Time

Location: The Crown, Martley, Worcestershire, WR6 6PA

Salary: 30-40k per annum (DOE)

Job Description

These describe the behaviour you will need to demonstrate to carry out your job effectively.

Duties and Responsibilities

• Organising team schedules, handling staff issues and authorising holiday annual and sick leave
• Interviewing, hiring and training new employees
• Evaluating employee performance and providing training and guidance as needed
• Managing various department‑specific initiatives and ensuring that these are completed within the scope, time and budget
• Filling in for absent employees and assisting teams as needed to successfully complete projects
• Ensuring that employees follow company policies, as well as health and safety regulations
• Ensuring a high and consistent standard of customer service
• Initiating and driving marketing efforts and informing clients and employees about promotions
• Applying knowledge of emerging and consistent trends to inform purchase and inventory decisions and solutions.

Qualifications & Skills

• Excellent listening skills in order to effectively lead a team and deal with client grievances
• An empathetic and understanding nature in order to support and guide team members
• Strong leadership and decision‑making skills to ensure that business operations function optimally at all times
• Good customer service skills to ensure that clients are retained
• Solid IT skills and knowledge of all relevant software programs
• The ability to cope well under pressure and come up with innovative solutions when issues arise
• Sound financial skills, including creating and managing a budget
• Great organisational skills and the ability to delegate

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