Customer Service Coordinator

We’re looking for a client‑focused and proactive Client Services Consultant to deliver exceptional onboarding, training, and support for our HR software clients.

Responsibilities

• Act as the key point of contact for clients using our HR system, providing tailored training and answering queries.
• Ensure a smooth and engaging onboarding experience for new clients.
• Take a consultative approach to help clients maximise the value of their software.
• Raise and track technical issues or enhancement requests with the development team.
• Collaborate closely with Client Success Managers and the Client Experience Team to support renewals and deliver a seamless, end‑to‑end client journey.

Qualifications

• At least 1 year of experience in a client‑facing customer service role.
• Detail‑oriented with strong organisational skills and the ability to manage time effectively in a fast‑paced environment.
• Proficient in using technology and quick to learn new systems, spreadsheets, and specialist software.
• Ability to spot patterns or recurring issues and share constructive feedback to improve client experience.
• Calm under pressure, professional, and committed to delivering a positive, client‑first service.

Compensation & Benefits

• Salary: £26,227 per annum.
• Excellent benefits package.
• Hybrid working with an office base in Glasgow.
• Supportive, collaborative team culture.
• 25 days annual leave (increasing by 1 day each full year up to 28 days) plus bank holidays.
• Wellbeing talks and classes; free online yoga and breathwork classes.
• Health cash plan, private healthcare (after qualifying period), life assurance.
• Up to £15 per month fitness subsidy; birthday day off.
• Hybrid working arrangements and auto‑enrolment pension contributions after 3 months.
• VITO days – up to 2 days per holiday year paid volunteering; free will‑writing service.
• EAP and wellbeing services.

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