Support Assistant

Job Title: Support Assistant

Contract Type: Permanent

Salary: £28,860 per annum

Working Hours: 37.5 hours per week

Working Pattern: Monday- Sunday, Mix of shifts

Location: Honor Lea, Lewisham

Role Profile

Support Customers

• Assisting in the planning and delivery of a range of personalised support and move‑on plans.
• Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk.
• Inspiring and motivating customers to meet agreed outcomes and develop life skills.
• Assisting customers with day‑to‑day support and tenancy‑related matters.
• Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them.
• Signposting customers to appropriate external support services, such as food banks and other community resources.
• Supporting customers to be ‘tenancy ready’, enabling successful move on.
• Supporting customers to be financially independent through budgeting plans and maximising income.
• Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals.
• Empowering customers to move towards self‑management of their medication by following Riverside’s medication procedure.
• Maintaining and updating clear, accurate and strengths‑based records on the appropriate digital platform.
• Assisting in the promotion of customer involvement and consultation.
• Assisting with the delivery of a range of group work sessions.

Deliver a Support Service

• Support the delivery of the referral process for new customers.
• Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy‑related support.
• Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns.
• Clean and prepare customer rooms as appropriate.
• Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service.
• Ensure customer safety by following local safeguarding procedures, recognising and acting on any risks and escalating appropriately.
• Contribute to and maintain local partnerships to ensure availability of a holistic range of support for customers.
• Carry out day‑to‑day administration and operational duties.
• Maintain and update financial administration systems including rent accounts, invoices, petty cash and banking.
• Assist in collating and submitting information returns on funding, health & safety and performance.
• Act as point of contact on the phone, reception and deal with a range of enquiries.

Other Duties

• You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours.
• Use the Lone Worker system as and when necessary.
• Ensure customers are safe at all times – carrying out all duties within Riverside’s Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc.
• Deliver your role in line with Riverside company values – “Our Riverside Way”.
• Participate in team meetings, attend regular supervisions and reflecting practice sessions.
• Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely.
• From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager.

Qualifications

• Experience of working with people in a customer facing environment.
• An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction.
• Basic administrative and IT skills and attention to detail are required to maintain records and in‑house systems.
• An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
• Experience of working in a team and communicating positively with other people.
• Experience of being able to organise tasks and plan accordingly whilst dealing with people.
• Be a team player with a caring, empathetic, flexible and resilient, can‑do attitude.
• Able to use initiative and have confidence to make decisions.
• Basic administrative and IT skills to maintain records.
• Experience of working with vulnerable and diverse customer groups or individuals with complex needs.
• Personal lived experience of either homelessness, rough sleeping, mental health issues or substance misuse.

Apply Early

Applications may close before the deadline, so please apply early to be considered.

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