Weekend Customer Service Assistant

Customer Care Advisor

Based at our client’s Head Office in Milton Keynes, working Saturday and Sunday only.

We have an exciting opportunity to join our friendly team in a recognised leading brand.

We are looking for an enthusiastic individual with previous experience in a customer complaints related role. The successful candidate will demonstrate first class customer service, an excellent telephone manner, and good organisational skills.

Responsibilities

• Take complaints from customers via incoming calls, web form or emails via our social media team
• Ensure all communication records are accurate with sufficient detail
• Request relevant information to be completed by customers or franchisees
• Follow up complaints and ensure they are dealt with professionally and timely in line with the department’s service level standard

Qualifications

• High standard of written and spoken English
• Minimum of 1 year’s experience in the customer complaints field
• Experience using CRM (Customer Relationship Management) systems
• Proven track record of dealing with complaints in difficult situations, in a calm and professional manner

Salary: GBP15.37 per hour.

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