Job Title: Assessment Operations Coordinator
Salary: £24,900- £28,650
Location: Cambridge, UK – Hybrid
Contract: Permanent
Hours: Full time (35 hours per week)
About the Role
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
These are exciting times for Cambridge University Press & Assessment as we look to modernise our systems and strive to find creative and innovative ways to improve our products and services to customers. To enable us to meet the ever increasing demand for our services, we are seeking to appoint an experienced, enthusiastic and dynamic Assessment Operations Coordinator, who will thrive in this changing environment and is motivated by delivering excellent customer service.
This role, within the Cambridge English Qualifications team, encompasses a range of tasks and responsibilities. Reporting to a line manager, you will need to establish a high standard for the following activities:
- Using a wide range of systems and processing platforms to complete a variety of documented, business critical processes accurately and within pre-agreed timescales
- Providing reports on progress and KPIs as required to members of management
- Creating, reviewing, and updating comprehensive and compliant Process Flows and Work Instructions to support business compliance and ensure process accuracy
- Identifying ways of developing processes and supporting colleagues in the implementation of improvements
- Developing an understanding of our internal and external customers, including what their needs are and how they relate to processes the jobholder is responsible for completing
- Working collaboratively with colleagues across the organisation and key external stakeholders to ensure the successful delivery of our exams
This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition.
About You
The successful candidate will be an instinctive collaborator, consistently demonstrate a high-attention to detail and be able to work effectively under pressure and to demanding deadlines.
Rewards and Benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
- 28 days annual leave plus bank holidays
- Private medical and Permanent Health Insurance
- Discretionary annual bonus
- Group personal pension scheme
- Life assurance up to 4x annual salary
- Green travel schemes
Equal Opportunity and Accessibility
We are a Disability Confident employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. We do not sponsor the Skilled Worker Visa for this role.
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