Customer Service Advisor

Start date: 20th July 2026. Position is 60% office based in Redhill (RH1 1PR).

Join Our Team as a Customer Service Advisor

Are you passionate about helping people and providing exceptional service? AXA Assistance UK is looking for dedicated Customer Service Advisors to join our vibrant team in Redhill.

What You’ll Be Doing

• Deliver high-quality, compassionate customer service to support our clients
• Handle inbound calls with professionalism and understanding
• Guide customers through claims and inquiries, providing clear information and next steps
• Support customers with kindness, respecting their individual circumstances
• Use your initiative and available resources to find the best solutions
• Maintain accurate case notes and logs to ensure smooth case management
• Promote a positive image of AXA Assistance UK through professional conduct
• Work collaboratively with colleagues and support team efforts, especially during busy periods
• Contribute ideas to improve customer experience and operational efficiency
• Follow company policies and procedures, including handling vulnerable customers and complaints

What You’ll Bring

• Excellent communication skills, both verbal and written
• Strong empathy and respect for all customers and colleagues
• Ability to work effectively with digital platforms and software
• Resilience and calmness when dealing with challenging situations
• Ability to work efficiently under pressure and meet deadlines
• Strong organizational and time management skills
• A team player who supports and learns from others
• Suitable home environment with reliable broadband (for homeworking)
• Previous experience in customer service, contact centers, or claims handling is a plus but not essential

What We Offer

• Annual base salary between £24,479-£25,000
• 22 days rising to a maximum of 27 days (based on a 5‑day week)
• Retail discounts
• Cycle2Work scheme
• Discounted home insurance
• Employee assistance scheme
• Discounted gym membership
• Free financial education/pension seminars

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

We’re proud to be an Equal Opportunities Employer and do not discriminate against employees or potential employees based on protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, please email AXA Partners Global HR Response at globalhr@partners.axa.

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