Operations Assistant
Location: Lilleshall National Sports Centre, Near TF10 9AT
Salary: £10.85 per hour plus excellent benefits
Schedule: Part time 16 hours per week, flexible to work different shifts including early, late, weekends and bank holidays.
Ready to impact a better future?
As an Operations Assistant in our Citizen Services team, you’ll help create a safe, welcoming and well‑run environment where customers can enjoy high‑quality leisure services. From day‑to‑day operations to customer care, your work will have a positive impact on the communities we serve.
This is a hands‑on role where no two days are the same. You’ll play a key part in keeping the centre running smoothly, supporting planned activities, and making sure every customer feels safe, supported and valued. Our work touches lives every day – and your contribution helps create spaces people are proud to use and return to.
What you’ll do as an Operations Assistant
- Ensure customer safety at all times by preventing accidents and responding appropriately to incidents
- Supervise dry‑side activities, maintaining high standards of safety, cleanliness and customer care
- Set up and handle equipment safely to support programmed activities
- Carry out cleaning tasks and monitor cleanliness in customer‑critical areas such as changing rooms, health suite and toilets
- Monitor customer behaviour within the centre, addressing unsafe practices promptly and professionally
- Deliver consistently high levels of customer service and maintain strong knowledge of the centre’s services and activities
Does this sound like you?
- Experience working in a busy leisure or customer‑facing environment
- Confidence dealing with high volumes of customers, including adults and children
- A strong focus on safety, responsibility and attention to detail
- A positive, team‑focused approach with the ability to adapt to changing priorities
- The willingness to undertake training and maintain required qualifications
Discover all you need to keep growing.
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 20 days, 21 days after 1 year’s service + bank holidays
- Free Gym membership
- Staff meal, physio discounts
- Serco discounts which include cinema, merlin entertainment, online shopping, mobile phone plans and leisure centre memberships
- Interesting, varied, and enjoyable work
- A company that recognises your contribution
- All Leisure Benefits
- Employee Benefits (moreleisure.com)
Let’s impact a better future, together. Apply today.
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