We are always looking for energetic, open-minded, customer-friendly people to join our team. If you have any of these qualities and think you can add something sweet to our growing team, we’d be happy to hear from you.
Job Title: Account Manager / Customer Service ExecutiveLocation: BR5 (Predominantly Office-Based)Hours: Full-Time, 40 Hours per Week
About Us
Mango Couriers is a fast-growing logistics provider offering UK overnight, international, and same-day delivery services. We pride ourselves on delivering bespoke solutions tailored to our clients’ needs, combining excellent customer service with reliable logistics expertise.
Role Overview
We are seeking a motivated Account Manager / Customer Service Executive with a strong background in logistics. This role is key to maintaining and growing client relationships, managing bookings, and ensuring smooth delivery operations. The successful candidate will be highly customer-focused, confident, and detail-oriented.
Key Responsibilities
- Act as the main point of contact for assigned customer accounts, building and maintaining strong relationships.
- Handle day-to-day customer queries and provide service updates in a timely, professional manner.
- Manage and process bookings for overnight, international, and same-day deliveries.
- Liaise with operations, warehouse staff, and drivers to ensure smooth execution of services.
- Provide accurate documentation and tracking for shipments.
- Proactively resolve service issues and, when necessary, elevate them.
- Identify opportunities to upsell services and grow existing accounts.
- Support warehouse/same-day operations when required.
Required Qualifications
- Proven customer service experience with a solid background in logistics.
- Strong understanding of overnight, international, and same-day bookings.
- Excellent communication and interpersonal skills (written and verbal).
- Highly organized with strong attention to detail.
- Confident, persuasive, and able to handle customer-facing interactions.
- Proficient in Microsoft Office (Word, Excel, Outlook) and logistics booking systems.
- Flexible; may include some weekend and out-of-hours work.
- Background in warehouse or same-day courier operations.
- Experience supporting sales teams or account growth within logistics.
What We Offer
- Competitive salary (dependent on experience).
- Full-time role, 40 hours per week.
- Opportunity to grow with a fast-developing logistics and warehouse solutions company.
- Supportive team environment with career progression potential.
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