Hire Coordinator

ATC Overview

ATC is one of the UK’s leading audio‑visual and event production specialists, offering dry hire, projection, LED walls, sound, and lighting services. With ISO 9001 accreditation and decades of experience, our London and Midlands branches pride themselves on technical excellence and a customer‑focused approach.

Job Description

As Hire Desk Coordinator, you will:

• Manage daily operations for the hire desk
• Coordinate booking requests, process hires and returns
• Communicate with rental customers and internal teams for scheduling
• Maintain accurate rental documentation such as orders, agreements and returns
• Monitor stock levels and report equipment availability or maintenance needs
• Work with technical teams to ensure equipment is service‑ready
• Provide outstanding customer service and respond promptly to enquiries
• Implement hire desk procedures and workflows

Key Responsibilities

• Booking & Coordination – prepare hire contracts, issue invoices, log returns and damage reports
• Documentation & Administration – order processing, documentation management
• Inventory Tracking – update hire system, flag low stock, assist procurement, serve as point of contact for customers, coordinate with logistics, technical and projects departments, refine processes to boost efficiency and service quality

Desired Attributes

• Background in AV, events, or equipment hire
• Ability to multitask and prioritise in a busy, deadline‑driven environment
• Customer‑centric and solutions‑focused
• Team player with initiative and ownership
• Flexibility to accommodate periods of peak workload

Qualifications

• Ideally 2+ years experience in hire desk, equipment rental, events or logistics administration
• A Level or equivalent; degree‑level qualifications welcomed but not essential
• Salary aligned with experience
• Benefits include pension, holiday entitlement, employee events, training and development opportunities
• Full‑time, 42.5 hours per week; occasional early starts or late finishes depending on hire returns
• Reports to Hire Desk Manager for the branch

Why Join ATC?

• Be part of a specialist AV team with a reputation for excellence
• Collaborative and fast‑paced setting with significant growth opportunities

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