Customer Service & Membership Adviser, COVENT GARDEN RECRUITMENT

Are you a confident communicator with a knack for customer service? Do you thrive in a fast-paced environment and enjoy phone based work? If so, we’d love to hear from you!

We’re working with a renowned professional institute to find bright, proactive candidates for their membership services team on a temporary basis. This is a fantastic opportunity to enhance your office administration skills, and be part of a friendly, dynamic, and supportive team.

Key Responsibilities

• Calling members to update their records and offering guidance
• Providing friendly, supportive assistance to help members navigate processes
• Recording outcomes and maintaining accurate notes
• Building strong customer relationships

What We’re Looking For

• Previous customer service experience is essential
• Excellent phone manner and confidence speaking with a high volume of members
• Clear communication skills and a supportive, professional approach
• Ability to follow processes and handle sensitive conversations
• Reliable, organised, and comfortable working in a fast‑paced environment
• Confident and courteous telephone manner
• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams)

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