Helpdesk & Compliance Coordinator – CAFM Focus

Join the CBRE Global Workplace Solutions team as a Helpdesk Compliance Coordinator!

CBRE Global Workplace Solutions is a leading global facilities management company, and we’re looking for a Helpdesk Compliance Coordinator to join our team in Leeds.

What You’ll Do

• Helpdesk Operations: Manage CAFM system (PPM, reactives, reporting) and respond to calls and emails efficiently. Ensuring all reactiverequests raised on the helpdesk have the correct priority/engineer assigned.
• Communication & Service: Maintain communication throughout reactive jobs with the client and CBRE operational teams.
• Performance & Improvement: Review subcontractor performance and identify and implement improvements to enhance performance.
• Financial Procedures: Follow established financial processes, including obtaining supplier quotes and uploading them for team/client approval.
• Culture & Compliance: Foster CBRE’s RISE values within the team and assist with other assigned duties.

What We’re Looking For?

• Qualifications: Good basic education (GCSE or equivalent) including English and Maths.
• Knowledge: Proficient in Microsoft Office (Outlook, Word, Excel, etc.). Experience with CAFM systems would be advantageous.
• Experience & Skills: Customer-focused experience with excellent communication and organisational skills. Experience in a contact centre or customer‑facing role would be highly beneficial.
• Attributes: Detail‑oriented, reliable, and able to work independently and as part of a team.

Why CBRE GWS?

• Join a leading global company and expand your horizons.
• Enjoy ample opportunities for skill development and professional advancement.
• Contribute to a safe, inclusive, and positive work environment.

Don’t miss this exciting opportunity! Join one of the UK’s leading FM providers and build your career. Apply now!

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