Technical Support Coordinator
Kent Students’ Union – Canterbury
£30,093 pa
35 hours per week (full time position)
37 days’ annual leave (including bank holidays and 6 additional days over Christmas and New Year)
Hybrid working – minimum of 3 days in office
About the role
Looking for something more varied than a typical IT support role? At Kent Students’ Union, technology supports everything from live events and venues to retail systems and digital platforms. We’re looking for a Technical Support Coordinator to help deliver this.
This is a varied and practical role supporting everything from IT troubleshooting to live events, AV systems and EPOS/till operations across our venues and outlets.
Key responsibilities
- Provide first-line IT support (hardware, software, user support)
- Support live events (sound, lighting, staging, setup)
- Maintain and support EPOS/till systems and payment technology
- Support venues, retail outlets and digital systems
- Coordinate technical equipment, resources and student staff
- Assist with infrastructure maintenance and system updates
What we’re looking for
- Experience in IT support or technical environments
- Experience troubleshooting hardware and software issues
- Interest or experience in AV, events or live production
- Strong customer service and communication skills
- Ability to work in a fast-paced, hands‑on role
About us
Kent Students’ Union supports students at the University of Kent through a wide range of services, including student groups, support services, student voice, venues, retail, events and digital platforms. Technology plays a key role in delivering these services and enhancing the student experience.
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