Retail Supervisor

Overview

Your role will support the store management team in a part‑time, permanent position with 25 hours per week, Monday‑Sunday flexibility. You will lead the store, ensuring excellent customer service and an engaging shopping experience. Competitive pay: up to £13.91 per hour plus a non‑contractual, hourly sales commission.

Responsibilities

• Lead and supervise the store team in the absence of the Store Manager.
• Open & close the store, including cashing up and completing associated administrative duties.
• Offer excellent customer service and maintain strong product knowledge.
• Lead by example, recommending and promoting complimentary products with each sale.
• Assist management in leading the team to achieve store sales targets and KPIs.
• Support team members as required.
• Ensure the store is correctly merchandised; product displays are refreshed and inviting.
• Process stock deliveries and store transfers.
• Deal with customer queries and complaints.

Qualifications & Requirements

• Previous retail experience; supervisory experience preferred.
• Self‑motivated with a positive, can‑do attitude.
• Ability to supervise, motivate, coach, and work with a team.
• Strong interpersonal and communication skills.
• Willingness to approach and serve all customers.
• Drive to exceed monthly performance targets.
• Methodical approach to completing daily tasks, including stock SKU management.
• High levels of attention to detail.
• Ability to work both individually and as part of a diverse team.
• Commitment to work 25 hours per week and flexibility to work any day Monday‑Sunday.
• Positive attitude towards exceptional customer service, stamina on a fast‑paced shop floor, and calmness under pressure.
• Previous supervisory experience including cashing up and banking.

Compensation & Benefits

Competitive hourly rate up to £13.91 per hour plus a non‑contractual, hourly sales commission.

Opportunity to grow and develop within your retail career.

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