Parts Advisor (Workshop)

Benefits

• Holiday accrual scheme & paid day off for your birthday
• Full range of motor discounts for service, sales & parts
• Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
• Bike to work Scheme
• Professional development and recognition programme
• On-line discount site & life planning services
• Staff & Customer Referral schemes

The Role

The main purpose of a Parts Advisor (Workshop Counter) is to effectively support the operations within the workshop. While this is undertaken also maintain a level of service to the workshop including but not limited to stock levels and ordering processes.

Key Responsibilities & Accountability

Daily Tasks

• Process and assist VHC upsell by identifying correct parts and tagging them within the WIP using the DMS VHC System.
• Assist the smooth operation of the Workshop by ensuring pre-picks are more than 3 days ahead for booked work.
• Ensure parts are identified at the request of the technicians accurately and entered onto the WIP in a timely manner.
• Ensure order deadlines are met for Workshop Jobs also ensuring parts are ordered with the correct status for the timeframes required.
• Consistently identify low stock items which will have a negative impact on Workshop performance if allowed to run out. Ensure these are at an adequate stock level.
• Operate your working area within the companies Health and Safety / cleanliness acceptable levels.
• Quickly identify when parts delays will affect the Workshop performance and notify key people.
• Locate stock delivered in an accurate manner including special orders into their locations.
• Actions returns to Hub for ICT and return of Manufacturer parts.

Weekly Tasks

• Review your working processes to ensure performance is assisting workshop activities.
• Ensure Warehouse aisles are clear and stock is adequately located.
• Execute parts chases on backordered parts and obtain accurate and up to date ETAs. Then notify key people.
• Discuss with the service department needs for forthcoming weeks.
• Review the special order shelves and provide a comprehensive list of vehicles that need booking due to parts awaiting fitment.
• Collating and processing warranty returns and organizing disposal of over-age displaced parts.

Monthly Tasks

• Review long term issues with service and elevate appropriately.
• Review stock levels for newly identified lines and discuss with line manager.
• Review monthly performance with line manager.

Location

Matford Way, Exeter

Salary

Dependent on Experience and Qualifications, to be discussed at interview

Hours

Monday to Friday

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.

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