Company: Norfolk County Council

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Job Description:

Assessment and Placement Support Assistant

Join to apply for the Assessment and Placement Support Assistant role at Norfolk County Council

Responsibilities

Provide essential administrative and operational support for SEND processes.
Deliver excellent customer service to enable effective service delivery.
Maintain high level of detail orientation and meet KPIs.
Multi‑task and meet deadlines.
Use telephone, Word, Excel and Outlook professionally.
May receive training on internal database (knowledge of database not essential).

Qualifications

Experience in an administrative role (essential).
Knowledge of SEN beneficial (not essential).
Strong telephone manner.
IT proficiency: Word, Excel, Outlook.
Team player with ability to work across various personalities.
Self‑motivated to work independently when needed.

Benefits

Competitive salary
Generous holiday entitlement
Health and Wellbeing services including fast‑track physiotherapy and a free counselling service
Flexible working opportunities including flexi‑time, part‑time, remote and hybrid working – dependant on your job role and business need.
Financial benefits such as: ‘ Norfolk Rewards’ employee discount programme which helps you save money on groceries, clothes, holidays, new technology, gym membership, trips to the cinema and days out.
A Blue Light card for Fire Service and Social Care Workers
Relocation expenses (where applicable)
An advance of your expenses if you travel for work
Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
Tax efficient ways of getting extra pension and new bikes
Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra‑low emission vehicle (subject to eligibility)
A payment if you refer someone you know to a hard to fill job

For an informal discussion about these posts please contact Mandy Woods on 01603 222583 or mandy.woods@norfolk.gov.uk or Vannessa Birchenall on 01603 222672 or v.birchenall@norfolk.gov.uk

Redeployment closing date: 28 December 2025 at 23:55

All other applicants closing date: 18 January 2026 at 23:55

Seniority level

Entry level

Employment type

Part‑time

Job function

Human Resources

Industries

Government Administration

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Posted: June 4th, 2026