Apprentice Customer Service Advisor

Role Overview

Apprentice Customer Service Advisor – Toyota – Steven Eagell Toyota, Colchester. Full time, £7.55 hourly. Apprenticeship valid until 17 February 2026.

Responsibilities

• Use systems, equipment and technology to meet customer needs.
• Employ a range of questioning skills, including listening and responding to build rapport.
• Distinguish between internal and external customers.
• Understand and follow internal policies, procedures and complaint processes.
• Manage customer expectations by recognising their needs and priorities.
• Operate within your role and responsibilities, meeting targets and goals.

Qualifications

• GCSE Grade 4 (or equivalent) in English and Mathematics. A Grade 3 in one subject may be considered on a case‑by‑case basis.
• Logical and analytical thinking.
• Excellent listening skills.
• Organised and detail‑oriented.
• Ability to follow instructions clearly.
• Team‑player able to work in a busy, fast‑moving environment.

Training & Development

Training is delivered through a combination of mentoring, on‑the‑job support and residential training. Upon successful completion you will achieve the Apprenticeship Standard Retailer Level 2 and may progress to further manufacturer training.

Benefits

£7.55 hourly wage, apprenticeship training and clear career progression pathways within Toyota.

Equal Opportunity Statement

We are an Equal Opportunity Employer.

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