Maintenance Technician

Maintenance Technician – Role Summary

The Maintenance Technician enhances resident experience by providing a high standard of repairs, maintenance tasks, planned and unplanned work, and statutory compliance for building fabric and mechanical/electrical systems.

Key Responsibilities

• Act as part of the Community team, ensuring residents enjoy a high level of cleanliness and support.
• Communicate effectively with customers, clients and colleagues, demonstrating clear understanding of issues and initiating appropriate responses.
• Maintain services within agreed budgetary & resource parameters.
• Monitor the electronic maintenance reporting system (Onsite) daily, ensuring tasks are completed to high standard and within suitable timescales; coordinate with tenants when required.
• Administer all property maintenance records in accordance with Greystar policies and procedures.
• Maintain adequate levels of spares, stock and supplies; plan forward effectively.
• Respond to after‑hours calls that cannot be resolved on site by referring to appropriate contractors.
• Undertake repair and maintenance tasks to a high quality, including plumbing, joinery, carpentry, painting/decorating, lighting maintenance and statutory testing.
• Respond to health and safety matters promptly and appropriately.
• Move furniture and heavy items on site as required.
• Inspect and maintain common parts of the site, including refuse and recycling facilities, ensuring highest standards of repair and cleanliness.
• Coordinate and supervise contractors/suppliers executing minor works on site.
• Monitor subcontractor performance to standard, retaining accurate records of site operations, RAMS & permits to work.
• Assist the Community Manager with key management tasks, ensuring high levels of security.
• Accompany external contractors on site in line with key management and access policies.
• Verify statutory insurance and qualifications of contractors.
• Maintain gardens and grounds, supervising external contractors as required.
• Maintain statutory testing records; carry out annual PAT testing, emergency lighting inspections, weekly fire alarm tests and fire evacuations.
• Practice proper safety techniques per company and safe system of work guidelines.
• Report incidents or accidents to the Community Manager using the correct system and documentation.
• Review site risk assessments in collaboration with the Community Manager.
• Optimize utility efficiency.

Qualifications and Skills

• Reasonable general education to O’ Level / GCSE level or equivalent, with demonstrable written and numerical skills.
• Awareness of H&S requirements on site.
• Recognized trade qualification, e.g., Building Crafts Operative Certificate, City & Guilds or NVQ relevant to repairs and maintenance in residential buildings (desirable).
• Experience in domestic residential maintenance or general builder/residential construction in plumbing, electrical or carpentry.
• Fluent English verbal and written communication skills.
• Friendly, professional, courteous demeanor towards colleagues and residents.
• Strong teamwork and relationship building, influencing skills.
• Positive attitude; ability to work with little supervision.
• Capability to determine cost‑effective solutions to repairs.
• Desirable contractor & supplier supervision skills.
• Excellent organizational skills, able to multi‑task and prioritize.
• Numerical competency for activity completion.
• Flexible, adaptable to a changing environment.

Important Notice

Greystar will never request banking details or other sensitive personal information during the interview process.

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