Assistant Operations Manager
Location: Hamilton Scotland. Full‑time, Permanent. Salary: £53,800 to 55k. Plus package and annual leave.
We are working with our Client to help find an Assistant Operations Manager to join our Operations team, supporting our Glasgow/Hamilton depot and coaches depot. This is a key leadership role for someone passionate about people, safety, and service excellence, who is ready to help drive cultural and operational change in a complex, unionised environment.
Purpose of the Role
Working closely with the Operations Manager, you will play a pivotal role in leading cultural change across our depots, helping us realise our ambition of becoming a truly people‑centric and customer‑focused business.
The ideal candidate will ideally come from working in a busy Bus Depot office support the delivery of safe, punctual, reliable, and cost‑effective services while fostering strong engagement, high performance, and a positive working environment.
Key Responsibilities
- Support the Operations Manager in delivering a safe, punctual, and cost‑efficient service
- Lead and manage teams of people managers across multiple depots
- Drive staff engagement across managers, supervisors, drivers, and customers
- Ensure delivery of agreed KPIs, service quality standards, and budgets
- Promote strong collaboration between operational and engineering teams
- Lead collision reduction initiatives and reduce staff and passenger injuries
- Manage all aspects of people management, including development, absence, performance, and compliance
- Liaise with external stakeholders to improve punctuality and reduce lost miles
Skills and Experience
- Proven leadership experience, with the ability to provide both strategic and day‑to‑day direction
- Experience working in a unionised environment, managing collective relationships effectively
- Strong influencing and negotiation skills
- A customer‑focused mindset with a passion for service excellence
- A collaborative leader who builds and drives high‑performing teams
- A strong commitment to safety and developing a positive safety culture
- Budgetary and financial management experience, with the ability to analyse and clearly communicate performance data
- Mentoring and coaching capability to support business delivery and people development
- Strong stakeholder management skills and professional credibility
- Ability to manage and travel between multiple sites, providing cover when required
- Certificate of Professional Competence (CPC) in Passenger Transport is desirable; willingness to work towards CPC is essential
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