Customer Services Assistant

Company: SSP
Apply for the Customer Services Assistant
Location: Liverpool
Job Description:

Customer Service Assistant for TransPennine Express (TPE) at Liverpool Lime Street Train Station.

Pay Rate: £13.65 per hour.Hours: Full Time (40 hours)Shifts: Rotational shifts between 5:30am and 9pm, including some weekends.

The role requires applicants to be 18 years of age or over to perform certain tasks or work on certain shifts.

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

Responsibilities

  • Operating platform trucks for train‑side deliveries (Full training provided).
  • Loading / offloading catering equipment / stock from TPE trains.
  • Order assembly and stock control.
  • Comply with Health & Safety / Food Hygiene Regulations.

Requirements

  • Must be 18 years of age or older.

Benefits

  • Discounted meals while on shifts.
  • Employee discounts.
  • Friends and Family discount app.
  • Award‑winning training, apprenticeships and development programmes.
  • Health & wellbeing support.
  • Referral rewards: receive £400 for successful referrals.
  • Holiday allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
  • Rewards & recognitions such as RG Stars, Extra Mile vouchers, and more.
  • Travel and leisure pass: Duty and leisure pass for TPE after probation.

Equal Opportunity Statement

SSP are proud to be an equal‑opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.

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Posted: June 4th, 2026