Maintenance Artisan

What you’ll be doing:

• Apply technical knowledge to evaluate, assess and identify solutions for specific maintenance problems, referring only non‑routine/key problems to your line manager.
• Review and analyse maintenance faults to identify repeat issues and make recommendations for continuous improvement to minimise trade impact.
• Plan your own labour time within the allocated schedule to ensure localised problems are prioritised and managed effectively.
• Manage the successful implementation of changes to routines/ways of working within your area.
• Apply skills and knowledge to identify and recommend opportunities to improve routines and processes specific to your area of work.
• Carry out repair works as directed by the Maintenance Manager, Helpdesk and Unit Manager, making best use of time, facilities and maintenance systems to provide an efficient and effective service to the units.
• Assist helpdesk teams in identifying appropriate sources of equipment and parts to deliver a fast and quality service when necessary.
• Maintain all company equipment and tools in good working condition to ensure they are available for use at all times.
• Ensure timely reporting using the company processes and Agility system via your issued PDA to record work attended and completed, the nature of the work done and the materials used, and notify your line manager of proposed holidays and absences.
• Participate in good communication with team members, management, customers, contractors and suppliers to maintain good working relationships.
• Ensure work is carried out with best practice, following Health and Safety procedures and the Risk Assessment process.
• Provide regular updates to the Unit Manager, SSP staff meetings, daily updates to the Maintenance Helpdesk, telephone and face‑to‑face meetings with colleagues regarding work tasks, and contact suppliers as required.

Qualifications:

• Previous building / building maintenance experience.
• Proven skills in solving building fabric faults.
• NVQ Level 2 or City and Guilds in building maintenance, electrical, plumbing, carpentry & joinery or equivalent / relevant qualification.
• Good all‑round handyman skills in carpentry, plumbing, painting and decorating, electrical, brick laying and tiling.
• Prepared to attend training programmes to develop skills.
• Flexible as travel to other regions is required with overnight stays.
• Time management to ensure projects are completed on time.

Desirable:

• Experience in dealing with blue chip brand work.
• Previous customer service experience in a maintenance delivery role.

Benefits of joining SSP:

• Employee discounts across our brands (over 400 locations).
• Friends and Family Discount App.
• Award‑winning training, apprenticeships and development programmes.
• Health & Wellbeing support.
• Hybrid working model with flexibility for work‑life balance.
• Inclusive and diverse workplace with employee networks and communities.
• Free Meal and Parking while on shifts.
• Continuous growth: access award‑winning training, apprenticeships and development programs to enhance your skills and advance your career.
• Duty Manager Development Programme.
• Help@Hand App: shopping discounts, GP appointments, 24/7 helpline, financial and wellbeing support.
• Flexible scheduling to accommodate various lifestyles.
• Health and wellbeing support: Retail Trust, flexible working, comprehensive family‑friendly leave.
• Culture: we value diversity and inclusion, with colleague networks such as LGBTQ+, Women’s Network, Neurodiversity and Disability.
• Financial support: pension plans, life assurance, share incentives scheme, cycle‑to‑work scheme, competitive pay rates and more.

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