What You’ll Be Doing
Reporting to the Senior Customer Service Manager, you will be the primary point of contact between the business and our customers, delivering excellent customer service across multiple channels including telephone, email, social media and reviews. You will apply FCA guidelines and manage customer frustrations around insurance products and providers.
Experience That Will Put You Ahead Of The Curve
- Customer service – experience delivering excellent service to customers, with backgrounds in hospitality, contact centres or retail highly regarded.
- Experience delivering service through multiple channels including phone, email, chat, video calls and social media.
What’s In It For You
The expected salary for this role is £26,500. This is a 6‑month FTC, with a hybrid working arrangement from our Cardiff office – three days in office, two from home.
Benefits include:
- Uncapped leave, management of workload and time.
- Profit‑sharing bonus when targets are hit.
- Referral rewards for bringing on new team members.
- Wellbeing support through our Colleague Assistant Programme.
- Share incentive plan allowing purchase of shares in Future.
Legal and Diversity Statement
Please let us know if you need any reasonable adjustments so we can provide you the best experience.
We embrace and celebrate diversity, making it part of who we are. We are an equal opportunity employer and welcome talent from every walk of life.
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