About HIVED
At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing. Based in London, we are a climate and logistics start‑up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. We deliver a customer experience for end‑customers and retail partners and are trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more. Our team comprises ex‑Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, backed by leading investors and VCs in climate‑tech and logistics.
Role Overview
The Ops Coordinator leads management of morning drivers & routes (RC1). The Coordinator is responsible for full delivery of RC1 (set off, drivers support, rescues), balancing driver performance, safety, service and cost, while enforcing standards and escalating issues early.
Responsibilities
- Responsible for HIVED driver management during rotation to deliver exceptional OTR day‑time performance.
- Support the Ops Manager.
- RC1 OTR:
- Lead set‑off.
- Lead route monitoring, including incidents support & abandonment organisation.
- Support with capacity and pool management (plan vs actual) and performance management.
- Support with driver issues for escalations and approvals (e.g. missed payments, reassignments, abandonments).
- Support continuous improvement & standards and operating procedure improvement.
- Motivated to step up and cover Ops Manager when needed.
- Maintain safety, standards and productivity discipline.
- Maintain fleet, charging, roadworthy and hygienic.
Requirements
- 1–3 years’ experience operating in fast‑paced OTR/dispatch/last‑mile operations.
- Experience of driver operations, route execution and dispatch accuracy.
- High urgency, strong communication, strong escalation habits.
- Comfortable solving real‑time operational pressure during peak windows.
- Able to communicate effectively, build relationships and work cross‑functionally.
Benefits
- Dynamic working environment with a diverse and driven team.
- Huge opportunity for learning in a high‑growth environment, with progression opportunities based on success in the role.
- 25 days of holiday allowance plus public holidays:
- If you’re on a 4 days on – 4 days off shift pattern, you are entitled to the equivalent of 18 days paid holiday plus public holidays.
- Similarly on 4 days on – 3 days off shift pattern, you are entitled to the equivalent of 20 days paid holiday plus public holidays.
- 1 birthday day off + 2 tenure‑based additional days off.
- Subsidised private medical insurance including dental, vision & mental health therapy.
- Bi‑annual performance reviews and tailored development plans.
- Annual compensation review.
- Team lunch provided once a week.
- Quarterly team socials and annual sports day.
- Enhanced maternity/paternity/adoption policy as day‑1 right.
- Community volunteer days.
- Cycle to work scheme.
- Dog friendly office and depots.
- MacBook Air or Windows laptop (depending on your preference).
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