We’re currently recruiting a dedicated Night Helpdesk Operator to help ensure the smooth running of the Helpdesk at night in Healthcare on a part‑time basis, contracted to 24 hours per week.
As a Night Helpdesk Operator, you will use your skills to maintain a high standard of facility management with the wider facilities team. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Shift Pattern
- Mon:
- Tues:
- Weds:
- Thurs:
- Fri:
- Sat: Nights
- Sun: Nights
Key Responsibilities
- Taking helpdesk telephone calls for a busy helpdesk service in a Healthcare setting
- Responsible for logging all cleaning, portering, waste, estates and medical equipment calls
- Assisting the team with smooth running of service delivery and ensuring all tasks are allocated and completed in a timely manner
- Representing Compass Group UK&I and maintaining a positive brand image
- Complying with Health & Safety regulations
Ideal Candidate
- Have excellent customer service skills
- Be adaptable and easily embrace changing priorities
- Be a brilliant communicator and easily build relationships
- Strive for excellence in an eager and motivated manner
- Take initiative and make decisions that are right for our customers
- Possess the ability to work under pressure
- Demonstrate exceptional timekeeping and reliability
- Ensure all tasks are logged accurately and completed in a timely manner
Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.
Job Reference: com/2304/42970008/52804646/STC #LI-DNP #Medirest
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
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