Customer Onboarding Specialist

Overview

We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. This role is focused on real conversations, real problem solving, and real impact.

Responsibilities

• Make switching to us easy, cut through the noise and help customers select the best Gas and Electricity tariffs.
• Guide customers on the first steps to adopting our Low Carbon Technology (LCT), including Heat Pumps and Solar.
• Initiate the journey for Electric Vehicle charger (EVC) customers, answering initial installation questions and ensuring a seamless handover to specialist installation teams.
• Problem‑solve so no more endless transfers; take full ownership of queries and find the right solution quickly.
• Treat every customer with care and kindness, ensuring warmth and real conversations.
• Listen, understand, and deliver solutions that genuinely make sense, adapting quickly in a fast‑paced environment.

Qualifications

• Passionate about delivering great customer service.
• Adaptability and a love for change; ability to stay flexible and keep learning.
• Curiosity for learning, a drive for personal growth, and a commitment to the planet.
• Clear communication, attention to detail, and active listening skills.
• Background in fast‑paced customer service or operations is a bonus, but attitude and aptitude are prioritized.

Benefits

• Salary: £26,300
• Location: Coventry
• Hours: Full time
• Other benefits: OE Group Share Scheme, free breakfast, cycle to work scheme, EV salary sacrifice.

We are an equal opportunity employer. We do not discriminate on the basis of any protected attribute. We are committed to providing equal opportunities, an inclusive work environment, and fairness for everyone.

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